Privacy Policy

1. Introduction

Qualified Machine Shop ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.qualifiedmachine.com or use our services.

This Privacy Policy complies with the California Consumer Privacy Act (CCPA) and other applicable privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, industry
• Project Information: Details about your machining project, specifications, requirements
• Communication Records: Emails, phone calls, and other correspondence
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on pages, links clicked
• Cookies and Tracking Technologies: See Section 5 for details

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide CNC machining services, process orders, and fulfill your requests
• Communication: To respond to inquiries, provide quotes, and communicate about your projects
• Business Operations: To improve our services, conduct quality control, and manage our business
• Marketing: To send you information about our services (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with business operations (e.g., payment processing, email services, website hosting)
• Business Partners: Suppliers or subcontractors involved in fulfilling your orders
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Prevent spam and fraud (through CAPTCHA services)

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

6. Your California Privacy Rights (CCPA)

If you are a California resident, you have the following rights:

• Right to Know: Request information about the personal data we collect, use, and disclose
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

To exercise these rights, contact us at Click to reveal email or call Click to reveal phone.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Secure server infrastructure
• Encryption of sensitive data
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records

When personal information is no longer needed, we securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: